Shutters On The Beach

The hotel itself is beautiful and the location couldn't be better -- you truly are right at the beach! I had an ocean view room with a balcony and each morning I woke up to the awe-inspiring view of the Pacific Ocean. Cracking open the sliding doors even an inch and I was greeted with the mesmerizing sound of the waves. And as fabulous as the setting is, the staff is equally magnificent! Each person I interacted with went above and beyond to make sure my stay was the best it could be, and it was that and so much more. They made me feel like a VIP! And if I hadn't experienced all of the above, I would go back just for their ice cream sundae and their pineapple coconut smoothie!

Great location, right on the beach and by Santa Monica pier. Hotel beautiful, just like the photos. Rooms gorgeous and amazing jacuzzi baths. Food and bar very good. Pool and sun bathing area good but gets busy with lots of children (not complaining and as expected but our children are much older now so we are not as used to lots of small children anymore). No beach seating as a state beach but that’s the same almost wherever you go in California.

From start to finish, the staff were first class all the way and made our stay. They were thoughtful, attentive, and anticipated every possible wish with a smile. We truly could not think of a single thing they could have improved. The hotel is full of charming details and the room is both cosy and luxurious which is a pretty hard feat to pull off.

Prime location, superb staff and customer service. Upmarket hotel with great vibe - good place to unwind at the end of a California road trip.